Forget mints on the pillow, try a pet goldfish
Some small boutique hotels thrive in the big business of hospitality by offering unique services.

To me to give good services means hospitality and to be good in hospitality industry, you should give better services than the others and when you understood this, 50 percent of job is done.

As you know today hospitality industry is captured by hotel chains such as Intercontinental, Marriott, Accor, and so on, it is really hard to get success in, but if you have the new ideas in terms of services you can even absorbing their clients because human being first of all is looking for comfort.

For example: Emanuel Stern and his brother, Leonard Stern, opened the SoHo Grand hotel ten years ago in downtown Manhattan when there was many hotel giants in New York City, and they succeed because of their excellent ideas by "more nimble in terms of policy changes" and employ fresh ideas, like greeting guests with cold towels scented with rose petals on hot summer days or providing a complimentary pet goldfish on request, without having to go through a lot of red tape.
And the results are booming with an occupancy rate near 90 percent, even with room rates starting near $400 a night. They have since opened a second hotel nearby.
"The fact is that we do our things our own way," he said, noting that "we can accommodate unreasonable requests."

http://money.cnn.com/2006/11/08/smbusiness/hotels/index.htm?postversion=2006110910

Cut down on checkout time with Marriott eFolio !!!

Another revolution in clientel service in the hotel industry by Marriott group which increasing the value of the clients time, means as a client you dont wish to spend your time in front desk for the bills and factors of the hotel services you used.

How does it work ?

Actualy they give a simple email address to each client in check in time and when they use any services from hotel, they can figure out all their bills in their email box 24h/24 and any time they wish from their rooms.

Time is gold, isn't it ?

http://www.hotelmarketing.com/index.php/content/article/061117_cut_down_on_checkout_time_with_marriott_efolio/

Hotel photos get date stamped


Another great news in hotel industry which you can visit your future hotel destination by finding the last up to date photos of them in the internet which means when you are visiting a hotel website you are sure that the photos are taken recently and not from the time that hotel was built.

The companies such as VRX Studios started to launch in November 15TH its “Always Fresh” campaign that date stamps all hotel photos with their virtual tours and interactive maps.

As you know that lots of people are almost 60% booking their hotel destination by internet and this is growing day by day, there was a huge number of hotel clients who were complained about the paradoxically photos in which most of them has ended up with Photoshop software and infact was not true although they are the same hotels in the pictures.

So maybe now it is time to change this old way and going one more step farther in to hotels industry.

http://www.hotelmarketing.com/index.php/content/article/061115_hotel_photos_get_date_stamped/